What is your return/refund policy?
We’d be more than happy to assist you with any returns for items purchased from us. We have a 14 day return policy. You can return an item 14 days after you have received it for a full refund less shipping fees. Please contact support if you would like to return an item. International customers will be responsible for returning the items to the U.S.
When will I get credit for my return?
Credit Card refunds may take 4-10 business days to process.
How do I initiate a return/exchange/refund?
If you need help with a return, exchange or refund, please contact our team at support@portableconsols.com. In your email, please provide your name, order number and a detailed description of the issue you’re experiencing.
RMA
Prior to returning any product, you must receive a Return Merchandise Authorization (RMA) number. No return of any type will be accepted without a valid RMA number. This number can be acquired by contacting Pro Tech Evolution Support. Returns must be received within 10 days after obtaining RMA number.
Pricing, Fees, and Cancellations
Can I cancel my order for a product I ordered directly from your website? What fees apply?
Yes, you can. Cancellation fees will depend on when you cancel your order.
- If you cancel your order before we have shipped your product, you will be refunded all payments.
- If you cancel your order after we have shipped your product, you will be refunded all payments less shipping fees. In this case we will need to setup a return since it is not possible to cancel shipping while product is in transit to you.
Can I cancel my order for special or custom ordered products? What fees apply?
Yes, you can. Cancellation fees will depend on when you cancel your order.
- If you cancel your order before we have received your product from the manufacturer, you will be refunded all payments.
- If you cancel your order after we have received your product from the manufacturer, you will be refunded all payments less shipping fees.
- If we are unable to return your product to the manufacturer for some reason (for example product is custom made or custom configured) then unfortunately, we will not be able to process your cancellation.
How is the shipping cost calculated?
Shipping costs are based on the weight and dimensions of your package.